Compliance & Legality

• United States — unlocking a phone you own has been lawful since the Unlocking Consumer Choice and Wireless Competition Act of 2014. Whether a particular phone qualifies is set by the carrier that sold it: paid off, active for the time its policy asks, and not reported lost or stolen. The FCC publishes general consumer guidance on unlocking at fcc.gov; carrier unlock policies differ and some have changed in 2026, so we summarise each carrier’s rules on its page from the carrier’s published policy; the carrier’s own current policy controls.
• European Union — unlocking is lawful; the conditions are set country by country and by each network. Most networks unlock a phone that is out of contract on request, some for a fee.
• United Kingdom — lawful. Since December 2021 Ofcom’s rules mean networks sell phones unlocked; an older locked phone can be unlocked by the network that sold it.
• Canada — lawful. Under the CRTC Wireless Code, phones have been sold unlocked since December 2017, and providers unlock older phones on request at no charge.
• Australia and elsewhere — unlocking a phone you own is generally lawful; a network may apply its own conditions to phones it sold on a plan.

Lost, stolen and blacklisted devices are not supported and not allowed — nor devices blocked for unpaid financing, protected by an owner’s activation lock, or managed by an organization that has not authorized the service. We may run a blacklist check on any IMEI, refuse or cancel such an order (refunded under the Refund Policy — in full if we caught it first, minus at most the 15% processing fee if a supplier attempt was already made), and share the details with the carrier, the manufacturer or law enforcement where the law allows. Blacklist status is verifiable before you order via our IMEI checks; the full rule is section 4 of the Terms of Service.

By ordering, you confirm you own the device or hold the owner’s written permission to have it serviced and can show it on request. Businesses ordering for customers obtain that permission from each customer. This keeps the service lawful and protects genuine owners.

We are based in Florida, United States, and operate under the Florida Information Protection Act, GDPR and CCPA standards. We collect only what’s needed to complete and protect your order, never sell your data, and never hold your card details — payments are processed by our payment providers. See our Privacy Policy; wholesale and API clients also have a Data Processing Agreement.

Automated fraud detection, IP and geolocation checks, and manual review on higher-value orders keep the platform safe for legitimate customers.