Terms of Service

UnlockMyIMEI (“UnlockMyIMEI”, “we”, “us”) is an online business operated from the State of Florida, United States, serving customers worldwide. These terms cover the retail store, the wholesale portal, the reseller API and every service ordered through them.

Other documents are part of the deal and apply alongside these terms: the Refund Policy, the Privacy Policy, each service’s own “Before you order” terms shown at checkout, the Data Processing Agreement for wholesale and API accounts, and — if you buy a copy of this website — the Master Service Agreement and the Software Licence Agreement.

If documents conflict, the Refund Policy wins over these terms. A service’s own “Before you order” terms add conditions for that service (what counts as a wrong detail, what the result looks like, how long verification takes) but cannot remove the money-back guarantee, shorten the 60-day refund window or add a fee that is not in the Refund Policy.

We arrange carrier and region unlocks, IMEI checks and reports, and remote services such as FRP, MDM and similar removals, plus related digital services. Each service page states what is included, the price, the usual time and the method.

Remote removals (FRP, MDM and the like) are bypasses, not permanent unlocks: a factory reset or a software update can bring the lock back, and the service page says so before you order. Results are delivered by email, on the Track order page or in the portal, in the form the service describes (an unlock applied by the carrier, a code, a report, or a remote session).

• You are at least 18 years old and able to enter a binding contract.
• You give accurate information — IMEI or serial, model, carrier, email. The IMEI or serial and an email address are required for every order; without them no service can be performed. A wrong detail can stop a service from completing; a failed attempt caused by a wrong detail is refunded minus the 15% processing fee in the Refund Policy.
• One person, one account. Keep your password and API keys secret; everything done with them counts as done by you. Tell us at once if you suspect misuse.
• Wholesale and API accounts are opened pending review and may be asked for identity and business documents before they are activated. We may decline or close an account that fails review or breaks these terms.

Every order is a statement by you that you own the device, or that its owner has given you written permission to have it serviced and you can show that permission on request. Businesses ordering for customers are responsible for obtaining that permission from each customer.

We do not support and do not allow service on a device that is:

• reported lost or stolen, or subject to a theft or police report;
• blacklisted or blocked by a carrier, a financing company or a national database (for example for unpaid financing, insurance fraud or a theft claim);
• protected by an activation lock (such as Apple’s Find My / Activation Lock or an account lock) that you cannot remove with the owner’s own credentials — we do not remove owner protections;
• owned or managed by an organization (a company, school or government device) unless that organization has authorized the service;
• obtained by fraud, or where you have reason to believe the device is not legitimately yours or your customer’s.

Our systems may run a blacklist or ownership check on any IMEI before, during or after an order, and we may ask for proof of purchase or ownership. If a device turns out to be lost, stolen, blacklisted or otherwise prohibited, we refuse or cancel the order. If we cancel before any supplier work has started you are refunded in full; if a supplier attempt was already made you are refunded minus the 15% processing fee in the Refund Policy, and we never keep more than that. Where a device is reported stolen we may hold the refund while we answer the carrier, the manufacturer or law enforcement, and we may close the account and share the details with them where the law allows or requires it. Ordering a prohibited device is a material breach of these terms; section 13 applies.

Unlocking a phone you own is lawful in the United States and the other markets listed on the Compliance & Legality page; anywhere else you confirm before ordering that it is lawful where you are. We never promise to make an ineligible device eligible.

• Prices are shown in US dollars before you pay. The price at checkout is the price of the order; wholesale accounts see their own price list.
• An order is placed when payment is received (retail) or when it is charged to your wholesale balance. Crypto payments must be sent in the exact amount and currency shown; a different amount may delay or fail the order.
• Wholesale prepayments (top-ups) are applied to orders. Unused prepayments are returned on request when your account closes, less anything you owe, in the way the payment arrived or as service credit where the law allows.
• You are responsible for any tax, bank or network fee on your side of a payment. We are not responsible for mistakes in a payment address or account you typed.
• We may correct obvious pricing errors and cancel orders placed at a wrong price, refunding what was paid.

Delivery times are estimates based on the carrier’s and our suppliers’ usual speed; they are not guarantees. Some services take days or weeks and the service page says so. We depend on third parties (carriers, manufacturer databases, unlock suppliers) and cannot control their delays. If an order has not completed within the longest delivery time shown on its service page plus 7 days, you may ask us to cancel it for a full refund; if the supplier has completed the service by the time we act, the result is delivered instead.

IMEI and report data come from official and third-party databases; we work for accuracy but cannot guarantee that upstream data is complete or current. A report is a snapshot of those databases on the day it is issued, and a status can change afterwards. If a report is wrong on the point you paid for on the day it was issued (for example “clean” for a phone that was already blacklisted), tell us within 60 days with the evidence and we re-run it or refund it.

An unlock removes the carrier’s lock only — it cannot make a phone work on a network whose technology or bands the phone does not support (FCC: cell phone unlocking). If a delivered result does not work, report it within the verification window shown on the service page (Track order → Report, or in the portal) and we check it, re-run it or refund it under the Refund Policy; a result that failed outright can be reported for 60 days after we tell you it failed.

Every order is covered by our money-back guarantee and the Refund Policy, which says when a refund applies, the request windows, the service-credit option, and the 15% processing fee for failed attempts caused by wrong details or a prohibited device — the only deduction we ever make.

An order is delivered when the result is posted on your Track order page or in the portal and sent to the email you gave; that record, the result itself and the Refund Policy are what we send to a payment provider if you open a dispute. Please contact us first — most refunds are done within 24 hours, faster than any dispute. Opening a dispute on an order that was delivered and not reported within the refund window is a breach of these terms.

• No orders for prohibited devices (section 4), no false ownership claims, no fraud, no stolen payment details.
• No scraping, automated ordering or bulk checking outside the API, and no attempts to bypass rate limits, probe the chat assistant, access another customer’s data or interfere with the site.
• No reselling of results or reports as your own service without a wholesale account, and no use of the site to break any law, including sanctions and export rules.
• The chat assistant answers from our own information; it is not a lawyer, a carrier or a guarantee. Do not paste other people’s personal data into it unless you are entitled to.

• The API follows the DHRU standard. Your API key is yours alone; usage limits and the documented request formats apply. We may change or retire endpoints with reasonable notice.
• You are responsible for your own customers: their orders, their ownership of the devices, their payments and their complaints. Your customers have no rights against us under these terms; their contract is with you. You pass the ownership rules in section 4 on to your customers, keep each customer’s permission on file and show it to us on request.
• Where you submit your customers’ data to us, you are the controller of that data and we process it for you under the Data Processing Agreement.
• You do not use our name or logo, or present yourself as us, without written permission. Refunds on wholesale and API orders are credited to your account balance; the Refund Policy’s windows apply to you as stated on each service, and only you — not your customers — can claim them.
• Pricing groups, credit lines and balances are set by us and may change with notice; a credit line may be withdrawn at any time, and a negative balance is due at once.
• We may suspend an account that is under review, behind on payment, or sending orders that break section 4 or 8.

The site, its design, text, software, guides and data are ours or our licensors’ and are protected by copyright and trademark law. You may use the site to order services and read its content; you may not copy, scrape, reproduce or build on it without written permission. If you post a review or testimonial, you let us publish it on the site and in our materials and can ask us to remove it at any time.

Apple, Samsung, Google, AT&T, T-Mobile, Verizon and every other brand and carrier named on this site are trademarks of their owners. We are not affiliated with, endorsed by or sponsored by any manufacturer, carrier or government body, including the FCC.

Beyond the money-back guarantee and the Refund Policy, the site and its information are provided as is. We do not promise that a particular device will be eligible, that a carrier will approve an unlock, that a report is error-free, or that the site will be available without interruption.

To the fullest extent the law allows, our total liability for any order or any claim connected to the services is limited to the amount you paid for the order concerned, and our total liability to a wholesale or API account in any 12-month period is limited to the amounts that account paid us in those 12 months. We are not liable for indirect, incidental or consequential loss, lost profit, lost data or lost business. Where a carrier, supplier or payment provider we rely on fails, your remedy is the re-run, refund or credit in the Refund Policy.

This limit does not apply to death or personal injury caused by our negligence, to fraud or deliberate wrongdoing, or to any liability that the law of the country where you live does not let us limit — for those, the law sets the limit. If you are a consumer, this section does not reduce the remedies your consumer law gives you when we fail to perform a service with reasonable care and skill. Nothing in these terms limits rights that consumer law gives you and that cannot be excluded.

If you are a business (a wholesale, API or hosted-copy customer), you will compensate us for any claim, loss, fine or cost, including reasonable legal fees, that arises from your breach of these terms, an order for a prohibited device, a false ownership statement, your customers’ claims against us, or misuse of the site or the API. If you are a consumer, you are responsible only for the loss we suffer as a direct result of your false ownership statement or your order for a prohibited device, to the extent you caused it.

We may suspend or close an account, cancel an order or withdraw an API key where these terms are broken, where the law or a payment provider requires it, or to protect the site and other customers. You may close your account at any time by contacting us; orders in progress are completed or refunded under the Refund Policy. Sections 4, 10, 12, 13, 15 and 16 survive termination.

These terms and every order are governed by the laws of the State of Florida and the federal laws of the United States, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Florida, and you and we accept their jurisdiction — except that consumers living in the European Union, the United Kingdom or another place whose law gives them the right to sue at home keep that right, and nothing here takes away protections that your local consumer law makes mandatory.

Before going to court, write to us at support@unlockmyimei.com with your order ID and what you want; we try to settle every dispute within 30 days.

If you live in the EU or the UK you have 14 days from your order to withdraw, for any reason, as long as the service has not been fully delivered. Unlocks, checks and remote services start as soon as you order; by placing the order you ask us to begin immediately, and once the service is fully delivered the right of withdrawal ends. If you withdraw after work has started but before delivery, you pay a proportionate share of the price for what was done. To withdraw, email payments@unlockmyimei.com with your order ID and the words “I withdraw”. Florida residents and other US customers keep the rights given by federal and state consumer-protection law, including Florida’s Deceptive and Unfair Trade Practices Act.

We may update these terms. The date at the top shows the current version; a material change is announced on the site or by email to account holders before it applies to them. Using the site after a change means you accept it; if you do not, stop using the site and ask us to close your account.

UnlockMyIMEI, Florida, United States. Questions about these terms: support@unlockmyimei.com. About an order: orders@unlockmyimei.com. Payments and refunds: payments@unlockmyimei.com. Wholesale and website copies: sales@unlockmyimei.com. Every topic is on the Contact page; all our legal documents are listed on the Legal page.