Help & FAQ
Answers to the questions we get most. Still stuck? Track your order or ask us in the chat — the assistant answers 24/7 and the team replies within 1 business day.
Dial *#06# on your phone. You can also find it in Settings → General → About on an iPhone, or Settings → About phone on Android. It’s a 15-digit number unique to your device.
Every service shows its usual time before you pay. IMEI checks are usually emailed within minutes to a few hours; carrier unlocks depend on the network — most complete in a few business days. We email you at every step.
Yes — a factory/carrier unlock is permanent and survives software updates and resets. A few bypass services can re-lock if the device is reset; that’s clearly noted on those service pages.
No. Our remote services don’t erase your photos, apps or files.
No. We refuse blacklisted, lost or reported-stolen devices. You can verify blacklist status with an IMEI check before ordering.
You’ll see every payment option available in your country in the secure checkout pop-up — including crypto, which gets a discount.
You’re covered by our money-back guarantee — if we can’t complete your order, you get a refund. The terms shown for each service before you pay also apply.
Use the Track order page with your order ID or IMEI and the email you used.
Want more detail? See all guides
Prefer email? Write to support@unlockmyimei.com — every topic is on the Contact page.
Still need help?
Track your order any time, or ask us in the chat — the assistant answers 24/7 and the team replies within 1 business day.