Legal
Refund Policy
If we can't successfully complete your service, you get your money back. This page explains exactly when a refund applies, how long you have, and how to request one.
01Our promise
Every order is backed by a money-back guarantee. If we can't deliver the result you paid for — as long as the details you entered are correct — you're refunded in full. No hoops, no fine print games.
02Refund windows by service
| Service | Refundable if it fails | Request window |
|---|---|---|
| Carrier / Region Unlock | Yes — full refund | 60 days |
| IMEI Checks | Yes — if no report is delivered | 60 days |
| FRP / MDM removal | Yes — full refund | 60 days |
| IMEI repair | Yes — full refund | 60 days |
| IPTV / subscriptions | Before activation only | Until activated |
03When a refund does not apply
- The service was completed successfully (e.g. the device was unlocked or the report delivered).
- The device was blacklisted, lost or reported stolen — check eligibility before ordering.
- Incorrect details were supplied (wrong IMEI, model or carrier). A 15% processing fee may apply to cover the supplier cost of a failed attempt.
- An IPTV subscription or digital item has already been activated or delivered.
04Service credit — an alternative to a refund
Prefer to keep it on your account? We can issue service credit instead of a refund. Credits never expire, work on any service, and carry no processing fee.
05How to request a refund
- Contact support with your order ID and the reason.
- Most requests are reviewed within 24 hours; approved refunds are returned to your original payment method in 5–7 business days.
- EU customers keep their 14-day right of withdrawal for services not yet started.
06Chargebacks
Please contact us first — we resolve almost everything quickly. Filing a chargeback before reaching out may pause your account while the dispute is investigated.
Questions about this policy? Track an order or reach our support team — we reply within 1 business day.