Refund Policy

Every order is backed by a money-back guarantee. If we can’t deliver the result you paid for, you are refunded in full. If the attempt fails because a detail you entered was wrong (IMEI, model or carrier), or because the device turned out to be blacklisted, lost or stolen, we refund the price minus a 15% processing fee that covers the supplier’s charge for the failed attempt — never more than 15%, and we tell you which detail was wrong. Choose service credit instead and there is no fee.

Every service shows its own “Before you order” terms on its page, and you tick each one in the checkout before you pay. Those terms apply to that order together with this policy — for example, what counts as a wrong detail for that service, how the result is delivered, or how long verification takes — never less protection than this page gives you.

The request window runs from the day we deliver the result or tell you the attempt failed, not from the order date.

Order running late? If an order has not completed within the longest delivery time shown on its service page plus 7 days, you may ask us to cancel it for a full refund at any time until it completes; if the supplier has completed the service by the time we act, the result is delivered instead.

• The service was completed successfully (e.g. the device was unlocked or the report delivered).
• The device was blacklisted, lost or reported stolen — refunded minus the 15% processing fee if a supplier attempt was already made, in full if we caught it first. Check eligibility before ordering with an IMEI check.
• Incorrect details were supplied (wrong IMEI, model or carrier) — refunded minus the 15% processing fee.
• The phone is unlocked, but a particular network doesn’t work with it. Unlocking removes the carrier’s software lock; it can’t make a phone compatible with every network’s technology or bands, so check that your new network supports your model (source: FCC, cell phone unlocking).
• An FRP or MDM removal came back after a factory reset or a software update. These are bypasses, not permanent unlocks — their service pages say so, and you agree to it before paying.

Prefer to keep it on your account? We can issue service credit instead of a refund. Credits never expire, work on any service, and carry no processing fee.

• Email payments@unlockmyimei.com or message us in the chat with your order ID and the reason.
• Most requests are reviewed within 24 hours; approved refunds are returned to your original payment method in 5–7 business days.
• Crypto payments are refunded in the same coin, for the US-dollar amount of the order at the rate when we send the refund, to a wallet address you give us; PayPal payments go back to the PayPal account that paid.
• EU and UK customers keep their 14-day right of withdrawal for services not yet fully delivered (see Terms section 16).

Please message us in the chat or email payments@unlockmyimei.com first — we resolve almost everything quickly, usually within 24 hours, faster than any dispute. An order is delivered when the result is posted on your Track order page or in the portal and sent to the email you gave; that record, the result and this policy are what we send to a payment provider if you open a dispute.